Terms of SALE & Privacy Policy

 

Terms & Conditions of Use of this Website.

 

Your privacy is important to Coast Academy. 

 

By visiting and using this website, you agree and consent to the following Terms of Sale and Privacy Policy governing the collection and use of personally identifiable and other information by Coast Academy.

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Privacy Policy
 

As with all e-commerce websites, we collect personal information from you when you shop online. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems with your order. The information we collect is:
 

• Your name

• Email address – for acknowledging orders, and sending status updates etc

• Delivery address

• Telephone number – only if there is a delivery problem
   

Our third party payment processors use the latest secure server technology to ensure this information is protected to the highest standards. They use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

 

If you sign up for our newsletter, we will process your personal information (name, email address) for the following legitimate business purpose: To send you email communications which we think will be of interest to you, ie information about news, activities, events and services. We currently use the service providers Wix and AWeber to manage the newsletter list and mailings. We do not share your data with anyone else.

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You can check or change your name and email address in our records by clicking the ‘update your preferences’ link in the footer of any email newsletter you receive from us. Remember to tick the “Email” box because our newsletters only come via email!

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You can unsubscribe from our newsletters anytime by clicking the ‘unsubscribe from this list’ link in the footer of any email newsletter you receive from us.

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If you book or attend a Coast Academy Online Course or Workshop, we will process your personal information (name, email address, name and date of course booked, payment received) for the following legitimate business purpose: To manage our course bookings, send you pre- and post- course emails with information about the course, and to keep a record of who booked which course so as to better plan future courses. We do not share this data with anyone else.

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Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us. However, please bear in mind that if you object this may affect our ability to carry out the tasks listed above for your benefit.

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Cancellation Terms

If you are unhappy with any of our products or services, please contact us within 14 days of purchase stating your reasons for your cancellation and whether you would like an alternative product, gift voucher or full refund. Contact must be made in writing to ; please ensure you receive an acknowledgement. We will endeavour to action your complaint as soon as possible but no later than 14 working days after we receive your cancellation email. Any refund will be made to the original purchase gateway (i.e. Cheque, Paypal / Credit or Debit Card).

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Data Protection

 

Coast and Country Prints will never pass your details on to a third party for marketing purposes. If you have questions about your personal data or our privacy policy, please contact us at support@coast-academy.com.

 

Cookies

 

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc. Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. Coast Academy website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket without having to login repeatedly. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

 

We comply to the 1998 UK Data Protection Act and keep your information safe using the latest technology.

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Payment Processing

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We use PayPal to process online payments, Paypal provide a secure online payment gateway for your purchases and no credit or debit card details are kept by Coast Academy and its proprietors, you therefore accept that PayPal is responsible for any omissions or errors created by them and any payment queries will be dealt with between you, the purchaser, and PayPal.  Coast and Country Prints is not able to interpose on your behalf. By placing an order with this website you affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms and conditions, and to abide by and comply with these terms and conditions.

 

In all instances of questions or queries relating to your use of this site, including but not limited to the purchase of products, please do not hesitate to contact us. We aim for high customer satisfaction and want to make your experience enjoyable. 

 

TELEPHONE: 01263 861 461 Monday to Friday 9.30am to 5.00pm. 

EMAIL: support@coast-academy.com

POST: First Floor Office, Stable Yard, Breck Farm, Stody, Norfolk, NR24 2ER