Terms & Conditions of Use of this Website.
Your privacy is important to Coast Academy.
As with all e-commerce websites, we collect personal information from you when you shop online. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems with your order. The information we collect is:
Email address – for acknowledging orders, and sending status updates etc
Telephone number – only if there is a delivery problem
Our third party payment processors use the latest secure server technology to ensure this information is protected to the highest standards. They use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.
If you sign up for our newsletter, we will process your personal information (name, email address) for the following legitimate business purpose: To send you email communications which we think will be of interest to you, ie information about news, activities, events and services. We currently use the service providers Wix and AWeber to manage the newsletter list and mailings. We do not share your data with anyone else.
You can check or change your name and email address in our records by clicking the ‘update your preferences’ link in the footer of any email newsletter you receive from us. Remember to tick the “Email” box because our newsletters only come via email!
You can unsubscribe from our newsletters anytime by clicking the ‘unsubscribe from this list’ link in the footer of any email newsletter you receive from us.
If you book or attend a Coast Academy Online Course or Workshop, we will process your personal information (name, email address, name and date of course booked, payment received) for the following legitimate business purpose: To manage our course bookings, send you pre- and post- course emails with information about the course, and to keep a record of who booked which course so as to better plan future courses. We do not share this data with anyone else.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us. However, please bear in mind that if you object this may affect our ability to carry out the tasks listed above for your benefit.
If you are unhappy with any of our products or services, please contact us within 14 days of purchase stating your reasons for your cancellation and whether you would like an alternative product, gift voucher or full refund. Contact must be made in writing to ; please ensure you receive an acknowledgement. We will endeavour to action your complaint as soon as possible but no later than 14 working days after we receive your cancellation email. Any refund will be made to the original purchase gateway (i.e. Cheque, Paypal / Credit or Debit Card).
We comply to the 1998 UK Data Protection Act and keep your information safe using the latest technology.
We use PayPal to process online payments, Paypal provide a secure online payment gateway for your purchases and no credit or debit card details are kept by Coast Academy and its proprietors, you therefore accept that PayPal is responsible for any omissions or errors created by them and any payment queries will be dealt with between you, the purchaser, and PayPal. Coast and Country Prints is not able to interpose on your behalf. By placing an order with this website you affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms and conditions, and to abide by and comply with these terms and conditions.
In all instances of questions or queries relating to your use of this site, including but not limited to the purchase of products, please do not hesitate to contact us. We aim for high customer satisfaction and want to make your experience enjoyable.
TELEPHONE: 01263 861 461 Monday to Friday 9.30am to 5.00pm.
POST: First Floor Office, Stable Yard, Breck Farm, Stody, Norfolk, NR24 2ER